We have an excellent track record when it comes to making the perfect product, but in the rare case that a return of items is necessary, we always make things right with our clients. Due to the custom nature of the products, the high set up fees we incur, and the fact that custom merchandise is not re-salable to other customers, all custom order sales are final. We are only able to issue refunds if the design that was emailed and approved by the customer greatly varies with the finished product received. Slight variations in color and clarity do occur when images provided by the customer are not of highest resolution quality. Ie: Pictures of other images, unofficial non-vectorized clip art from the internet, ink drawings, paintings, patches, photos, images not created by digital software, and any other small images that when get blown up to flag size, lose their quality. These examples do not warrant a refund of the product and will not be considered flawed merchandise.
Please look carefully at your final design and the orientation of the flag (horizontal or vertical? before you approve us to move forward with production. If you have any questions about the design of your custom merchandise please ask them BEFORE you approve your design for print. YOU control the design process:) Once the design is approved by you the production process has started. Feel free to hit us up anytime at Info@FestFlags.com
Accessories (flag poles, clips, whips, Non custom printed items, etc) All "accessories" can be returned only if unused, unopened, and in resellable condition. Return postage is the responsibility of the customer and all returns will incur a 15% restocking fee. In cases where Fest Flags has sent the wrong product, we will cover the postage and restocking fee.
Thank you for your understanding.
Any more questions please contact us at info@FestFlags.com call or text us at 770-672-5000 or try us on live chat at the bottom of FestFlags.com.